Privacy Policy
What Data Do We Collect from You?
Depending on how you use our site, we may collect some or all of the following personal data. Please also refer to the ‘Cookies’ section regarding our use of cookies and similar technologies.
1. Website Users with a Hamilton Brass Account
We may collect:
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Your name
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Business/company name & job title
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Contact details such as email address, telephone number & postal address
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Demographic data such as postcode
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System information: IP address, browser type & version, operating system
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Activity and usage data on our website
2. Website Visitors without an Account
We may collect:
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System information: IP address, browser type & version, operating system
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Activity and usage data on our website
How We Use Your Data
All personal data is processed and stored securely. We retain data only for as long as necessary, depending on why it was collected.
For Visitors Without an Account:
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Website usage data is stored for 2 years for trend analysis and continuous improvement.
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If required to retain data due to legal obligations or ongoing disputes, we will delete it once resolved or the obligation ends.
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Server log files (including IP addresses) are retained for 14 days to help detect malicious attacks or crashes. Backup logs are not kept beyond 3 years.
We May Use Your Data For:
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Providing and managing access to our website and services
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Personalizing and enhancing your browsing experience
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Managing your account (if registered)
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Responding to inquiries and communication
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Fulfilling product or service orders
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Conducting market research
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Analyzing site usage and collecting feedback to improve our services
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With your consent: sending promotional emails about products, offers, or updates (you can unsubscribe at any time)
Cookies
Like many websites, we use Cookies — small data files stored on your device to help us improve your experience.
Key Points:
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Cookies help track site performance and user behavior but do not contain sensitive personal information.
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You will see a cookie consent popup when visiting our site for the first time.
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You can decline or disable cookies in your browser settings; however, parts of the site may not function correctly.
Types of Cookies We Use:
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Strictly Necessary Cookies
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Required for website functionality, e.g., login sessions or cart persistence.
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Performance Cookies
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Help us monitor and improve site performance (e.g., via Google Analytics).
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Targeting/Advertising Cookies
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Track user behavior to display relevant product recommendations or offers.
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Functionality Cookies
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Remember preferences like layout, language, or location.
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Cookies in Use on Our Site:
| Cookie Name | Purpose |
|---|---|
| CFID / CFTOKEN | Maintains your login and session preferences |
| COOKIEMSG | Stores your cookie consent response |
| Google Analytics | Gathers anonymous usage data to enhance performance |
| JSESSIONID | Monitors technical performance of the site |
| Hotjar | Analyzes visitor interactions for continuous improvement |
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal or operational changes. Any updates will be posted directly on this page.
We encourage you to check back regularly to stay informed of any updates.
For over four decades, Hamilton Brass has been at the forefront of luxury hardware and architectural ironmongery. With 40 years of experience, we bring together timeless design, precision engineering, and expert craftsmanship to create products that stand the test of time.
Our team of specialists brings decades of expertise, combining traditional methods with modern innovation to deliver products that stand the test of time. From bespoke brass fittings to architectural hardware, every piece is crafted with care, detail, and a commitment to perfection.